Returns and Refunds

Returns and Refunds

We guarantee the quality of our products. If the item you ordered isn’t right – please let us know, and we’ll fix it.

Please email us with details and photos of the problem we will respond to you promptly.

Items may be returned for a credit against a future or replacement order, or for a refund.

Printed or embroidered orders are considered final unless the product is defective or a mistake has been made following your approval.  It is up to the purchaser to confirm a product is fit for purpose and suits your required timeframe and decoration options. Changes of mind, or errors in selecting sizes or colours are not considered reasons for returns or refunds.

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